Shipping and Delivery
We know how important it is to receive your order when you expect it, especially if you have ordered something for a specific occasion.
In the unlikely event of a problem occurring, we will contact you and work out a solution.
International shipping options are priced in Euro. If you are paying in a different currency, these values will be converted at the current exchange rate during checkout.
International Shipping Options
Below are our International Shipping options which are subject to change based on availability.
|
ACS for Greece |
2-5 day delivery. |
|---|---|
| Sameday or Fan for Romania |
2-5 day delivery time (Europe) |
| Poste Italiane | 2-5 day delivery time (Europe) |
International Postage FAQs
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Will I be charged customs and import charges?
It is a possibility, depending on how much a customer spends. Any customs or import duties are charged once the parcel reaches its destination country. Any such charges are payable by you, the recipient of the package. Unfortunately, we do not have any control over any of these charges and we will not be able to tell you what you are likely to be charged as customs policies differ significantly from country to country. Contacting your local customs office for advice will give you a better idea of what, if anything, you might be charged. -
What if I am not there to sign for my package?
If you are not present when delivery is attempted then the delivery person will leave a calling card with instructions on how to retrieve your package. This might be from a neighbour or a local postal depot. If the instructions on the card are not clear or no calling card is left, please contact the delivery company for further information. -
My order has exceeded its estimated delivery time, where is it?
You will be given a tracking number once your order is dispatched which will provide you with updates on your order's location. The tracking number can be found in your order's dispatch confirmation email. If some time passes without an update, it could mean the package has been delayed. This could be due to pending customs or import charges, or an attempted delivery being made but no calling card having been left. If you require any assistance with locating a delayed package then please do not hesitate to contact us. We may be able to contact the shipping company directly and get a better idea of where your order is. In the highly unlikely event an order goes entirely missing, we will do what we can to remedy the situation.
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What are the shipping options available?
- We offer standard shipping options at this point.
- We offer standard shipping options at this point.
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How long does it take to process my order?
- It depends but we do our best to make it in the next 2 to 3 days.
- It depends but we do our best to make it in the next 2 to 3 days.
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When will my order be shipped?
- You will receive a notification email with tracking information as soon as your order is dispatched.
- You will receive a notification email with tracking information as soon as your order is dispatched.
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How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner's website.
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner's website.
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What are the shipping costs?
- Shipping costs are calculated at checkout based on the shipping method chosen and your location. We strive to keep shipping fees reasonable while ensuring safe and secure delivery.
- Shipping costs are calculated at checkout based on the shipping method chosen and your location. We strive to keep shipping fees reasonable while ensuring safe and secure delivery.
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Are there any customs fees or import duties?
- For international orders, customs fees and import duties may apply depending on your country's regulations. These charges are the customer's responsibility and are not included in the order total.
- For international orders, customs fees and import duties may apply depending on your country's regulations. These charges are the customer's responsibility and are not included in the order total.
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What should I do if my package is delayed or lost?
- If your package is delayed beyond the estimated delivery time, please contact our customer service team. In the rare event that your package is lost, we will work with the shipping carrier to resolve the issue and ensure you receive your order.
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Can I change my shipping address after placing an order?
- If you need to change your shipping address, please contact us as soon as possible. Address changes can only be made before the order has been shipped.
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What should I do if my order arrives damaged?
- If your order arrives damaged, please contact us immediately with photos of the damage. We will assist you in resolving the issue, whether it be a replacement or a refund, depending on the circumstances.